Dining Services

FAQS

  • Are students required to have a meal plan, or can I have a housing only
    Students living in the residence halls except McEachern and Orton automatically purchase a Residence Dining Account (RDA) with their Housing and Dining Contract. However, students who have sophomore standing or above and are not required by the Freshman Live-in Rule to live in approved University housing, and have at least 1 year of attendance at WSU, may choose to not purchase a meal plan. Students living in McEachern and Orton can choose to purchase this dining account.
  • Can I eat in the Dining Services facilities if I live off-campus?

    Yes. All Dining Services facilities on campus accept the Cougar CASH account. Use the Cougar CASH account in the on-campus Dining Services facilities and you will realize significant savings on your purchase. Cougar CASH is accepted in all Dining Service facilities, including the residence Dining Centers and Dining Services Markets, Carlita's Mexican Grille, Freshëns, Webfood and Dining Services Espresso Bars. For further information on the Cougar CASH account, please go to the CougarCard site.

  • Can I use my dining account in the campus markets and Espresso Bars?

    With a Residence Dining Account (RDA), students can make purchases at Hillside Café, Northside Café, Southside Café, Carlita's Mexican Grille, Freshens, Flix Café, four markets, GETFood, Starbucks and six Dining Services Campus Espresso Bars.

  • What type of account can I use in Hillside Café, Northside Café, or Southside Café?

    All residents will receive a 40% discount when they use their RDA in the residence dining facilities: Hillside Café, Northside Café, and Southside Café. Residents will receive a 10% discount at Carlita's Mexican Grille, Freshëns, Flix Café, GETFood, Towers Market, Northside Market, Hillside Market, and at the Espresso Bars located at Carpenter, Cleveland, Cyber Café (SCUE), Lighty, Starbucks and Hillside Magic Beans.

  • Do my dining dollars carry over from one semester to the next semester?

    The account balance will be carried over from fall semester to spring and from spring to the following fall only if you stay in the residence hall system and purchase a Residence Dining Account (RDA). Since the RDA is not accepted in the summer, the balance is not carried over from spring semester to summer semester.

  • What are the hours of operation for Dining Services during breaks and holidays?

    Northside Café, Hillside Café and Southside Café are closed during official school breaks, such as Thanksgiving, semester break, and spring break. During academic breaks, Carlita's Mexican Grille, Freshëns and the Espresso Bars have limited operations available. For the most up to date information regarding break hours, please refer to dining.wsu.edu/hours.

  • When are meals served?

    Please refer to dining.wsu.edu/hours to find all the hours of operation for the different Dining Services facilities

  • What dining options are there through Dining Services?

    Hillside Café, Northside Café, and Southside Café serve cook-to-order food prepared in a variety of ways. All dining centers feature a fresh salad bar from lunch through dinner seven days per week. Vegetarian options are available in each dining facility. Other options available are a fast-service grill, pizza, espresso, deli, pasta, International Cuisine, Chef's Creations, and specialty bars.

  • Are there menu selections available other than meal times?

    There are a wide variety of food items available daily at Hillside Café, Northside Café, and Southside Café. Fresh Express items are available at the espresso bars and markets. Not all options are available at all times. Late Night delivery or pick up options are available using Dining Services' GET app or mobile friendly website at dining.wsu.edu/getfood. For the most up to date information, please refer to dining.wsu.edu/locations.

  • How can I find out what is on the menu?

    Each dining facility has a menu board close to the entrance to show what is on the menu for the day or it may be posted at each serving platform. You can also go to the webpage and see the menu at dining.wsu.edu/locations

  • Can I take food out of the residence Dining Centers?

    Since each food item is individually priced, you may take it out of the residence Dining Centers after you have purchased it.

  • Are there opportunities for employment with Dining Services?

    Dining Services is the largest employer of students on campus. Each facility does their own hiring and maintains their own schedule so you just need to go to whichever facility you would like to work to see available positions and times. Further information can be found at dining.wsu.edu/learn-more-about-dining/employment.

  • Are there options available to me if I require a special diet?

    Dining Services provides a wide variety of food in order to meet individual nutritional needs and preferences. If you have questions or concerns about nutrition or special diets, our staff dietitian is available for individual diet counseling, group discussions, and presentations. Contact Alice Ma the staff dietitian at (509) 335-4785.

  • Is there anything other than salads I can eat if I am a vegetarian?

    There are other vegetarian options available at the residence dining facilities. Please contact the Dining Services staff dietitian at 509-335-4785 to find out about other menu options.

  • What Dining Services facility can I use if I have a physical disability?

    All of the residence dining facilities are ADA accessible.

  • Can I order takeout or cakes or cookies for special events through Dining Services?

    Anyone can order special cakes or take-outs from Dining Services. Just contact the Catering Scheduler at 509-335-9444. Additionally, cakes can be ordered online at dining.wsu.edu/order-online/special-occasion-cakes/ for pickup in as little as two days.

  • How do I access the money in my dining account and find out what my balance is?

    The Residence Dining Account (RDA) resides on your CougarCard (I.D. Card). The account works with a declining balance. Each time you use your CougarCard to make a purchase, the amount of the purchase is deducted from your account and the display on the register will show you the balance left on your account. You can also log in to your account on zzusis, select finances from the navigation menu and click on view activity under your RDA account. GET, Dining Services mobile app and mobile friendly website, allows you to quickly check your balances and add funds, more information can be found at dining.wsu.edu/getfood.

  • How do I add money to my dining account?

    For immediate service you can go online to dining.wsu.edu/addrda or go to one of the kiosks located near the entrance of each dining café.

    GET, Dining Services mobile app and mobile friendly website, allows you to quickly add RDA funds or CougarCash, more information can be found at dining.wsu.edu/getfood.

  • How do I reduce/increase my meal plan level?

    Students select one dining account level on their Housing and Dining Contract application. If you find you have selected the wrong level, you can change your dining account level.You must change it before the end of the eighth week of classes each semester. Please keep in mind, changing your meal plan will change your payment schedule.

  • Which meal plan should I choose?

    The Level 2 RDA plan was the most commonly selected. We suggest that you make your decision based upon how often you plan to eat in the residence dining facilities, how often you plan to use your RDA dollars in the markets and espresso bars, what kind of food you plan to eat since items are individually priced, and how often you plan to go home on weekends.

    Even students who purchase Level 3 may find it necessary to add additional RDA dollars to their account if they frequent the residence dining facility often and shop at the markets and espresso bars.

  • What are Residence Dining Account (RDA) dollars (meal plan level) and how can I use them?

    When you select a dining account level on your Housing and Dining contract, a portion of the cost is allocated to overhead and the remainder is Residence Dining Account (RDA) dollars. Each item is individually purchased in the Hillside Café, Northside Café, Southside Café, GETFood, Carlita's Mexican Grille, Freshens, Dining Services Espresso Bars, and Markets. Pick up the items you wish to purchase and give your CougarCard to the cashier. When the card is run through the cash register, the amount of your purchase is deducted from your RDA dollars.

  • How many meals per week do I get

    The Residence Dining Account is not on a per meal basis. You receive dining dollars that you can use in any dining facility. Each item is individually priced so the number of meals is determined by how many times you eat in the residence dining facilities, the price of the items, how often you use the markets and espresso bars, and the dining level you choose on your Housing and Dining Contract application.

  • What if I have money left in my Residence Dining Account (RDA) at the end of the semester?

    If you have a lot of money left in your Residence Dining Account (RDA), contact one of the Dining Service Managers. They will be able to assist you in making large quantity food purchases. You can also use your RDA in the campus markets and espresso bars. The account balance will be carried over from fall semester to spring and from spring to fall only if you stay in the residence hall system and purchase an RDA. Since the RDA is not accepted in the summer, the balance is not carried over from spring semester to summer semester.

  • Will I be able to pay for a guest to eat in the Dining Services facilities?

    You can pay for a guest's meal in the Dining Centers with your Residence Dining Account (RDA) as long as you accompany the guest to the cash register. The account holder is the only one who can use their dining account. Cougar CASH is also accepted in all Dining Services facilities, including the residence Dining Centers and campus markets, Dining Services espresso bars, and Carlita's Mexican Grille and Espresso. Carlita's Mexican Grille, Freshens and Hillside Café and Market also accept cash.

  • I lost my CougarCard. Can I still use my RDA to eat?

    Yes. Please see a Dining Services Manager at your favorite dining center to obtain a Temporary Meal Pass. Temporary Meal Passes are good for one business day (if you lose your CougarCard on Friday, a Temporary Meal Pass will be good through Monday), so you'll need to replace your CougarCard ASAP. You will have instant access to your RDA on your replacement CougarCard. Keep your CougarCard safe! Only three Temporary Meal Passes are allowed per semester.

  • Can I use Cougar CASH at the dining locations?

    Yes. Students, staff, faculty, and community members can pay at WSU dining locations using Cougar CASH. It is the convenient, cashless way to pay at the area's most popular businesses and services on and near campus. View the CougarCard website for more information about Cougar CASH.

  • Who should I contact if I have questions about my dining account?

    If you have general questions about how the account works, hours of operation, where it can be used, please contact Dining Services at (509) 335-5498 or dining@wsu.edu. If you have financial questions about your account such as adding money, where to send a payment, how much do I owe, please contact Housing and Dining Financial Services at (509) 335-8625 or e-mail hdfinance@wsu.edu.